SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The Cozy Week Pack for Comfort Meals has been a revelation in my kitchen! It’s taken away all the guesswork involved in preparing daily dinners and brought back joy into cooking. The best part? These aren’t just any meals; they’re comfort foods that warm you up from within, making each day feel special
Warm, organized, mostly satisfying
This pack has truly transformed my weeknights into cozy culinary adventures. The convenience it offers in meal planning is unparalleled. Highly recommend!
As an experienced cook, I've tried many resources over the years, but this one stands out because it’s specifically tailored towards cozy meals. From foolproof recipes designed to provide warm satisfaction at any occasion to practical tips on making daily meal prep easier, everything is laid out beautifully in this 3-in-1 digital bundle. Not only does it save time by taking guesswork out of daily cooking routine but also ensures every bite reminds you of home!
helpful
I'm absolutely thrilled with this digital bundle! Not only does it take away the hassle of figuring out what to cook each day but also provides deliciously comforting recipes that everyone at home loves. Even as someone who isn't particularly skilled in the kitchen, I've found these guides incredibly helpful
Being a novice cook, I was initially skeptical about this pack. But boy, was I wrong! It's perfect for all skill levels and makes cooking fun and stress-free.
recommend
These guides have made my time in the kitchen enjoyable rather than stressful, they're foolproof even for someone with limited cooking skills like me.
The Cozy Spoonfuls recipes are just what you need on cold days or when you're feeling down. They give that warm hug feeling right from your kitchen - absolutely love it!
This digital bundle has truly transformed my week into a culinary adventure filled with comforting dishes.
I used to dread meal prep before getting this digital bundle - now I look forward to it! The comforting recipes are so satisfying; they even impress my picky eaters at home.
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Impressive
Satisfying
The weekly dinner magic checklist is just that - magic! No more guesswork on what’s for dinner tonight.
A wonderful resource packed with practical tips and foolproof recipes – perfect for anyone seeking an organized approach towards comfort food indulgence.
cozy
No more searching online or flipping through countless recipe books - everything needed for a full week of soul-warming meals is right here in this pack!
If there's one thing that could make your week cozier than ever before – it's definitely this pack! It’s packed with everything you need to create a perfect week of meals that not only satisfy your taste buds but also warm your soul. The convenience it offers in meal planning, the ease it brings into daily cooking routine and the comfort each recipe provides are truly unmatched. I highly recommend this pack to anyone who craves indulgence of home-made comfort food without any stress.
Impressive
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