SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm thoroughly impressed with this digital bundle! The convenience it brings to meal planning is unmatched - no more stress about what's next for dinner. And it's not just about ease; the recipes themselves are deliciously comforting, making each day feel like a cozy culinary adventure
Comforting meals, minor tweaks needed
The Cozy Week Pack for Comfort Meals has been a real game-changer for me. As someone who loves comfort food but often struggles with meal planning, this all-in-one digital bundle is exactly what I needed. The step-by-step guide makes the process of planning meals so much simpler and less stressful. The recipes included are absolutely delicious - from stews to casseroles, each dish feels like a warm hug from inside my kitchen! It's perfect not just for colder months but whenever you need that extra bit of warmth and comfort in your life.
This digital bundle is everything you need for a week of comforting meals. It's perfect for beginners in the kitchen like me - straightforward and stress-free
As an inexperienced cook, I've found this pack to be incredibly helpful. It's designed for all skill levels and takes the stress out of cooking by providing easy-to-follow guides and deliciously comforting recipes that even impress my picky eaters at home.
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Superb
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No more last-minute dinner panic! This pack has made meal prep so much easier and enjoyable with its foolproof recipes
This digital bundle is a dream for any comfort food lover – it's made my weeknights so much cozier and tastier.
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Delightful
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practical
this 3-in-1 digital bundle has made my life easier than ever...from planning meals to preparing them without any fuss. And yes, the dishes taste as good as they sound 👍
This 3-in-1 digital bundle has transformed my weeknights into culinary adventures filled with dishes that feel like they’ve been cooked straight from heart! Each recipe promises a comforting experience – something both myself and family look forward to after long days at work & school respectively! Moreover, having everything laid out clearly in a step-by-step guide and checklist format makes meal prep feel less like a chore and more of an enjoyable activity.
No more stress about what's for dinner tonight!
This pack has made meal prep a breeze. The step-by-step guide is easy to follow, and the variety of recipes ensures there's something for everyone at my dinner table.
Inspiring
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Stellar
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