SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so much info in one place, who knew there were so many ways to style black hair? definitely worth every penny 💰
i love how inclusive this set of books is! not only does it offer advice for those who have been rocking their natural curls for years but also beginners like me 🙌🏽 so glad i found this.
i was always scared to experiment with braids but now they're part of my go-to looks thanks to this amazing guide 🙌 definitely worth every penny
this bundle is my new secret weapon, it has everything you need to master black hair care and styling.
This bundle is packed with useful tips and styling techniques. I loved the expert advice on keeping my hair healthy. My only small issue is that some sections are text-heavy, which made me wish for more visual examples. Still, it’s a fantastic resource that I’ll keep coming back to.
my braids game is now strong 💪.
The wealth of knowledge in these guides is astounding! From mastering the art of maintaining healthy black hair to creating stunning hairstyles using braids – there’s something here for everyone.
These books have given me a newfound appreciation for my coils. I'm now able to create hairstyles I previously thought were beyond my skill level 😍
The step-by-step guides in this bundle have helped me master different hairstyles. My friends can't stop complimenting me!
This bundle has genuinely helped me embrace my natural texture better than ever before. It’s packed full of inspirational content that motivates you to try new styles while maintaining your hair health 👍.
i’ve learned so much about caring for black hair from this bundle, each guide is packed with invaluable advice.
i love how comprehensive yet simple these guides are 🙌 they’ve given me all sorts of ideas on styling and maintaining my natural black hair
this product is just wow...it’s not only about styling but also taking care of your crowning glory properly ❤️
This bundle is more than worth its price! Each book is packed with helpful tips and inspiration that have transformed the way I see and treat my hair.
i love how inclusive these guides are they cater not only to different curl patterns but also offer advice tailored specifically towards men's grooming needs 👏🏾 no more bad hair days!
I really enjoyed going through these guides—they cover so many hairstyles and give clear instructions on care and maintenance. The braiding checklist was especially helpful. My only gripe is that there’s a lot of information to digest at once, so it felt a little overwhelming at first. Definitely worth it for anyone serious about improving their natural hair routine.
this collection? pure gold! never thought i'd find something that caters so well to our unique textures and needs as people of color, plus the braiding guide? amazing touch!
Absolutely impressed by the wealth of information contained in this bundle – from understanding different curl patterns to intricate braid designs, it's all there. A truly comprehensive resource for any naturalista out there.