SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle is pure gold! Full of inspiration, guidance and practical advice - couldn't ask for more.
this bundle has taken my natural hair game to new heights. never thought i'd see such improvement in the health and beauty of my crowning glory.
I've been on my natural hair journey for years, but this guide has brought me to new heights. It's not just about braids - it covers all aspects of black hair care.
I'm not one for words but wow 😍 This pack has breathed life back into my dull locks, showing me how beautiful and versatile black hair can be.
this bundle is exactly what i needed to up my braid game 🙌 it's full of inspiration and useful advice that makes taking care of my natural tresses so much simpler, healthier and fun!
I must say, I am thoroughly impressed by this collection! Each component serves its purpose perfectly – 'Crowning Glory' provides endless style ideas that have helped boost my confidence; 'Black Hair Mastery' offers practical advice on sustaining good health of our unique texture; and finally, the 'Braiding Guide' unleashes creativity with numerous methods one could ever imagine existed! This trio truly empowers individuals like myself who embrace their authentic selves wholeheartedly.
The guides are very practical and full of inspiration for styling my natural hair. I especially liked the braiding checklist. My only minor complaint is that I sometimes wished there were more photos for reference rather than just text. Still, it’s very comprehensive.
The step-by-step instructions in these guides have completely transformed how I handle my locks now. Plus, they’re filled with creative ideas that keep things exciting when it comes to hairstyles 💁♂️🎉.
This collection is truly something special! I've found so much value in each piece - from mastering black hair care to creating beautiful braid styles. It’s incredible how much confidence it brings when your hair looks good!
this bundle has breathed new life into my tired tresses 👌 no more bad hair days for me! plus the braiding guide is super helpful.
finally, a guide that gets curly hair 👏
Hands down, best investment for anyone embracing their natural hair journey! The mastery book alone is worth every penny.
This resource has truly inspired me to embrace the beauty of my natural texture. It’s comprehensive yet simple, offering guidance on care routines as well as creative style ideas.
as someone who's always struggled with embracing their natural locks this bundle came as a breath of fresh air ❤️ it's packed full of useful tips tricks and styles that have made managing my mane so much easier 🙌🏼 what stood out the most though was the genuine respect and understanding for black hair that resonated throughout each guide. it's clear that a lot of thought went into creating this bundle and i couldn't be happier with my purchase 😊
Finally found the ultimate guide to black hair mastery. It's comprehensive, easy to follow and truly enlightening.
No caps: this is an absolute must-have for anyone wanting to embrace their natural texture. i've learned so much about caring for my curls and creating beautiful styles!
This is more than just a guide - it's an empowering tool that celebrates our beautiful black tresses! It's taught me so much about caring for and styling natural hair in ways I didn't know were possible. 💕
i used to think braiding was tough until i got this bundle. it breaks down everything into simple steps making it super easy even for beginners like me 😊
I appreciated how easy it was to follow the step-by-step instructions, and the tips for moisture retention really made a difference. I gave it four stars only because I had trouble printing the PDF pages neatly—probably more my printer’s fault than the guide’s! Overall, very helpful.
so impressed by this trio of guides 👌 they've given me tons of ideas for styling my natural locks plus useful tips for maintaining healthy strands. definitely worth every penny!
The amount of knowledge packed into these guides is astounding. Not only do they inspire you with various styles but also teach how to maintain your mane beautifully.
who needs salons when you have this? my braiding skills are now top-notch thanks to this amazing guide 🙌🏾
I'm truly impressed by how comprehensive this bundle is - an absolute treasure trove for anyone looking to enhance their natural beauty. 👑
My crown shines brighter than ever thanks to these guides! They're straightforward yet comprehensive, covering everything from daily maintenance to special occasion styling 👑
The wealth of knowledge packed into these guides is amazing! I’ve learned so much about caring for my natural tresses and creating gorgeous hairstyles that celebrate their beauty. This bundle is a must-have for anyone on a similar journey.