SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used this toolkit for a family dinner and it was fantastic. The checklists were clear, easy to follow, and really made the table feel so inviting. Even my usually quiet brother-in-law started chatting!
worth it
I'm new to hosting but these resources made it feel effortless. Highly recommend!
This is not just about setting a pretty table—it's about creating an experience! Used it for our holiday gathering and everyone loved how cozy and warm everything felt.
Wow, this toolkit has completely transformed my hosting game! The checklists are so easy to follow and they've helped me create the most inviting atmosphere. I especially love how it focuses on sparking conversations - my guests always have a great time!
fantastic
Guests noticed the difference
The centerpiece checklist was such a lifesaver! It gave me great ideas on how to make the heart of my gathering stunning without much stress. Definitely recommend trying it out 😊
Totally worth it! Used them for a casual tea party and everything turned out perfectly.
I downloaded this resource for a small gathering and was blown away by its effectiveness. It's not just about pretty table settings but creating an experience that fosters connection. My family loved the cozy tea table setup!
ok
This toolkit is amazing! Used it for our holiday dinner and everyone felt so welcomed. The checklist made setting up a breeze, even had tips for a drink station which was fun! Definitely recommend.
No more guesswork in setting up my dinner parties. These checklists are gold!
Felt calmer while preparing
The digital downloads in this bundle are super handy when I'm planning any event. From casual tea parties to formal dinners, it has everything covered. Plus, these guides encourage meaningful conversation which is such a unique concept.