SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle is amazing! I especially loved the checklist for creating a welcoming drink station. My guests were drawn in instantly and it set just the right tone for fun chats.
Guests immediately felt welcome
Love the checklists! Made setting up my tea table a breeze, guests loved it.
I hosted an intimate gathering with my friends using these resources. Our table looked beautiful, but more importantly, everyone felt welcome and conversation flowed easily. Definitely recommend!
Used this for holiday dinner. Setting was warm and inviting, sparked great conversations!
This toolkit is awesome. Guides are tailored to foster connection - every gathering's more enjoyable now.
I've always struggled with setting up a table that sparks conversation. This toolkit made it so easy! The checklists are straightforward and really helped me create a warm, inviting space for my guests. 🥂
Love the easy checklists, no more guesswork!
Hosting is now stress-free thanks to this resource kit. It's perfect for any occasion, whether casual or formal. My tea parties have never been more enjoyable! 😊
This toolkit is a conversation starter, amazing.
What an incredible bundle of resources! Now I can set the scene for cozy family dinners and festive holiday gatherings alike. And being digital downloads, they're always handy when needed.
Made my holiday table so warm and inviting.
Love the checklist for tables that spark conversation, made hosting so much easier!
I'm not usually one to leave reviews but this bundle deserves praise. Created a warm holiday atmosphere with ease using their cozy holiday table checklist! My guests loved it 😊
This toolkit is a lifesaver for any host. The drink station guide was especially helpful.
impressive
Finally, a toolkit that makes hosting so much easier! The checklists are super helpful and take the guesswork out of setting up. I especially love the drink station guide - it really sets the tone for fun convos.
Makes table setting simple and fun. Great for fostering connection at gatherings.
This toolkit is an absolute lifesaver for someone like me who loves intimate gatherings but struggles with details. It's not just about pretty tables, it's about sparking meaningful conversations and creating memorable experiences 👍👍
The cozy tea table setup guide is perfect! Family loves it 🥰
My space felt inviting
The centerpiece checklist helped me create an amazing focal point at our family gathering.
Used this for my holiday dinner - everyone felt so welcomed and connected!
I've always wanted to host more but felt overwhelmed by all the details. This bundle helped me set up a beautiful tea table that sparked some lovely conversations with friends 🥰
These guides are not just about decoration, they help create unforgettable experiences 😊