SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you want to simplify your life, this is where you start! These tools have totally transformed my living space and mindset towards clutter.
I was skeptical at first, but these guides are straight to the point and easy to follow. My living room has never been more organized!
the joy-check tool is a revelation. it's helped me figure out what items i truly love and want to keep in my space.
Obsessed already 😍🙌
Used this bundle over the weekend - what an amazing difference it makes!
So refreshingly simple
If you're feeling overwhelmed by clutter, these guides are for you! They've helped me regain control of my home.
Four stars, no notes
No more messy corners in my house thanks to these tools. The step-by-step instructions were super helpful!
I was skeptical at first but now I'm a convert. This bundle makes tidying up almost fun!
Never thought decluttering could be so therapeutic until using these resources - 10/10 would recommend ✨👌
satisfied
Totally worth it if you're serious about getting organized. The step-by-step instructions make it feel doable even for beginners like me.
This toolkit? Life-changing! It’s helped me keep track of what truly matters in my living room.
I've always struggled with organization but these eBooks have been such a help.
The joy-check tool is amazing! It's been so helpful in deciding what items truly spark joy for me.
The step-by-step guides are really handy for someone like me who gets easily overwhelmed. Now I know exactly where to start.
These eBooks are great for those who need some guidance on where to start their decluttering journey - they sure did help me!
This kit has totally reshaped how I view clutter in my home - everything feels so much tidier now!
A breath of fresh air.
I've always struggled with clutter, but these guides made it simple and fun. My space feels lighter already.
The eBooks are very informative and practical. They've made decluttering so much easier for me.
Surprisingly empowering.
I've always struggled with clutter but these resources have given me a new perspective. Can't wait to tackle the rest of my house.
Gotta say, the joy-check concept is revolutionary! It's helped me decide which items to keep or toss away.