SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With work and kids, this quick meal pack is just what I needed.
I’ve tried meal kits before but never a system like this. It fits into my life so easily. Planning meals based on my energy level is genius, and my grocery list is always spot on. Love it!
Totally love the family-friendly meals. Kids are happy and I'm stress-free!
We’ve been using it for a month now, and it’s already made a huge impact. My husband and I don’t fight about what to eat anymore, and even the picky eater is happy. Winning all around! 😄
recommend
Honestly, I was a bit nervous about using AI for meal planning, but it’s been a total win! The system really gets my preferences and makes meal time less stressful. More time for fun family moments. 🌟
impressive
I’ve been using this for a couple of weeks now, and wow, it’s saved me HOURS! I don’t have to think twice about dinner anymore, and my grocery shopping is a breeze. The best part? No more decision fatigue. 🙌
ok
Each meal feels fresh and new!
The time-saving aspect of this product is amazing. More free time for me now!
Absolutely adore the simplicity of these meals. And they're tasty too!
If you’re always running around and don’t know what to cook, this is your answer. I love that it tailors everything based on my energy level and the ingredients I already have. So much easier!
My kids love these recipes.
My weeknights have never been easier. Seriously, the AI helps me plan quick meals that are healthy and fun for the whole family. It’s helped me create a simple routine, and we’re actually eating better. 😋
Seriously impressed
I can’t believe how much time this system has saved me! No more thinking of what to make. No more trips to the grocery store for random ingredients. It’s like having a personal meal planner.
This product has made me enjoy cooking again.