SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the simplicity!
Love how customizable it is. I can pick meals based on how much energy I have that day, which is so helpful with a toddler running around. It’s made me feel like I have more control over my life. 😊
It's amazing how diverse yet simple all these meals are.
Super convenient, saved me so much time. Highly recommend! 🙌
Super helpful, but needs more customization options.
After using this, I can’t imagine going back to my old ways of meal planning. Everything feels streamlined, and I’m saving a lot of time. Plus, I can plan meals based on my mood. Genius!
This meal planning system is exactly what I needed! It’s made cooking for my family stress-free.
satisfying
I love how it gives me meal options depending on how much time I’ve got. I can’t believe how much it’s streamlined my whole routine. Dinner is finally under control!
Really impressed!
My meal planning used to be all over the place. This system turned that around. Everything is structured, easy, and fun for the whole family. No more chaos!
Great, but could use more recipes.
It’s helped us establish a family routine around meal time. Love that it suggests quick meals when I’m tired but also offers healthier options when I’m feeling energized. The grocery list feature is a nice bonus.
very thoughtful!
worth it.
I was skeptical at first, but this system really does work! It’s like having a personal chef who knows exactly what your family loves and when they’re most likely to be hungry. Huge time-saver!
The concept is brilliant, and the system is easy to use, but occasionally, it doesn’t account for when I have ingredients left over. I end up buying too much, and the meals don’t always match what’s in my pantry. Still, it’s been super helpful on busy nights!
These meals are not just fast and simple, they're delicious too!
Seriously guys, if you struggle with deciding what’s for dinner – give this a shot!
Less stress, more fun! 😅
This meal planning system is great! It’s taken all the stress out of figuring out what to eat each night. The AI helps me choose meals based on what I’m in the mood for (and how much time I have). I feel like I’m finally getting the hang of cooking again, and my kids actually enjoy the meals!
Love how easy everything is to follow; even someone who rarely cooks (like me) can handle it easily thanks to the AI planning feature.
Handy, but I wish there was a deeper dive.
Great value! 💖
As a busy professional, I need something that’s efficient and reliable. This tool takes care of the planning for me, and the meals are super easy to make. It’s been such a relief.