SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend
Totally worth it! This 3-in-1 bundle offers valuable tools for managing your dietary needs effectively ❤️
If you want to take proactive steps towards better kidney health, this package does not disappoint!
This 3-in-1 bundle provides more than just information, it gives me tools needed for better kidney health. It's like having a personal guide by your side throughout journey towards healthier lifestyle.
love how convenient this bundle is! all resources are digital downloads which means i can access them instantly from home... perfect for my busy schedule.
bought this as a proactive step toward better kidney health. no regrets whatsoever.
This digital bundle offers so much more than just dietary advice. It provides a holistic approach that includes practical steps for creating a balanced lifestyle - something I didn't expect but greatly appreciate!
More snack ideas would be useful
The motivational guide in this bundle was inspiring! It walked me through initial steps of making healthy eating choices with tailored recipes and meal ideas - perfect for someone like me who needed that extra push to start eating smartly.
i downloaded this digital bundle and i'm impressed. the information is accurate, reliable, and easy to understand. it's helped me take control of my diet for better kidney health.
Love the practical guide, really helped me understand kidney health better.
Making healthier choices has become easier thanks to these motivational guides
The checklist is just perfect - easy to follow and very effective!
What impressed me most about this product was its holistic approach towards managing kidney disease. It doesn't just offer dietary advice but also provides practical steps for creating a balanced lifestyle
Taking control of my health with these guides feels empowering
love that this isn't just about diet tips but also includes steps for a balanced lifestyle
What stood out most about this 3-in-1 bundle was its expert-backed guidance. Knowing that content is created by professionals in kidney health gave me peace of mind knowing I'm receiving accurate information.
Could include a weekly meal planner template
As someone newly diagnosed with kidney disease, I found the 3-in-1 digital bundle extremely helpful. The guidance is easy-to-follow and the checklists keep me on track
The checklist included in this package really helped me implement new habits into my daily routine. My kidneys are thanking me already!
Being able to learn about nutrition’s importance in supporting overall well-being despite dealing with such an ailment turned out quite enlightening.
Super helpful guides! My kidney health has never been better
👏👏👏
Just downloaded this bundle, already seeing improvements in my diet and overall health
More portion size visuals would help