SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a must-have for anyone dealing with kidney disease. It's helped me understand what foods are best for me
the ebook in this bundle provides a comprehensive guide on how to build a kidney-friendly diet. it has actionable tips that have made meal planning so much easier!
Informative
so grateful for the expert-backed advice in this bundle. i feel more confident about managing my condition now.
Awesome
The convenience of this bundle is unmatched All resources are digital downloads which means I can access them instantly from comfort of my own home 🏡
I've learned so much from these eBooks. They're packed with practical tips and strategies to manage my condition
Could include adjustments for diabetics
love the practicality of this bundle, it's been a real help with my kidney health journey
having used other resources before, I found the Kidney Kickstart Checklist in this bundle particularly useful; an organized plan that helped implement new habits into my daily routine
i'm newly diagnosed and found these guides extremely informative, it's eased a lot of my worries.
I love how this resource empowers you to take control of your health by teaching you how to manage kidney disease through good diet practices...it's really empowering!
this isn't just about diet tips, but also creating a balanced lifestyle - love that approach!
ok
the practical guide in the bundle is so informative. learned a lot about nutrition for kidneys.
More advice for busy schedules would help
These guides have given me control over my health again. Forever grateful.
One thing worth mentioning: since using these guides, eBooks & checklists, I have noticed significant improvements in managing my condition effectively thanks to their informed decisions on diet/lifestyle changes they provide.
The motivational guide included here was great walked me through first steps of making healthier eating choices even had recipes meal ideas tailored specifically for those dealing with Kidney Disease
The convenience of having all resources as digital downloads means I can access them instantly - no waiting around or dealing with physical books!
I appreciate the holistic approach of this bundle, it really goes beyond just diet advice.
i've learned how to make lasting changes thanks to this package. great value for money.
I've learned so much from the eBook about nutrition and its impact on kidneys.
If you're looking for not only dietary advice but also a well-rounded approach to managing kidney health, then this is the bundle for you.
I wish I had found this bundle sooner - it's made managing my kidney disease so much easier and less stressful. It truly is an invaluable resource.