SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
learned to pick perfect tableware thanks to this bundle :)
Frost-Kissed Brunch guide was my favorite part of this bundle. Great recipes and styling tips made our Sunday brunch extra special
Used this digital download kit for a small gathering recently – what an experience! Made sure nothing was missed with that handy Warm Winter Dining Table checklist.
Loved the 'Winter Tablescape Magic' guide from this bundle! It was like having a professional stylist right there with me as I set up for our annual holiday dinner. The checklist ensured that nothing was missed; every detail was covered!
Just downloaded this kit and wow! The checklists alone are worth it. My winter brunch was a hit!
The 'Frost-Kissed Brunch' section of this digital download really elevated my brunch game! The recipes are delicious and easy to follow while the styling tips helped create such a warm ambiance in my dining area.
🌟🌟🌟🌟🌟
This bundle is fantastic. Easy to follow, practical advice that made my table look stunning.
'The Warm & Welcoming Table Setting' guide is truly remarkable – it taught me how to use décor and arrangement effectively in creating an inviting vibe for guests. Now everyone feels at home whenever they come over!
Transformed my winter gatherings completely!
I'm not usually one for decorating but this guide made it simple and fun!
no more boring dinners!!
The Warm & Welcoming Table Setting guide helped me feel more confident hosting my first winter dinner. I especially liked the comfortcore checklist. Some ideas leaned toward traditional holiday décor, and I prefer a more modern aesthetic, but it was easy enough to adapt the concepts to my taste.
The candle and lighting decor checklist has transformed our dining room into a winter wonderland
The frost-kissed brunch recipes were delicious - guests loved them!
This bundle isn't just about design ideas; it offers complete guides on everything you need to know about setting up your dining space perfectly during winters – from picking out tableware to arranging lighting decor. A must-have resource indeed!
Love this kit! It's a winter wonderland in my dining room now, so cozy and inviting.
If you're like me who enjoys hosting but needs guidance on setting things up efficiently then look no further than this amazing digital kit. It's comprehensive, practical and makes the entire process of styling your winter dining experience a breeze.
Transformed my winter gatherings completely! The ultimate tablescape styling guide indeed.
The Candle & Lighting Décor Checklist helped me create the perfect mood lighting for my winter tablescape
This kit has changed my hosting game completely! The 'Comfortcore Table Styling Checklist' is an absolute gem – it guides you on making your dining area not just stylish but also comfortable for everyone. So glad I came across this!
Love this digital bundle! It's like having a professional decorator at your fingertips. The step-by-step instructions are easy to follow, and the checklists ensure nothing is overlooked. My winter brunch was a hit thanks to these guides
Loved the cozy vibe this kit brought to my home, perfect for welcoming guests during winter.
I'm not usually one for decorating, but this kit made it so simple. The tips on picking perfect tableware were particularly helpful - my dining table has never looked better!
Cozy guide, slightly overwhelming.