SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This has really helped with our daily overwhelm.
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🤯 So helpful!!
Built specifically around AI support, perfect for organization.
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I’m not one to usually write reviews, but this one is worth it. I’m a working parent, and I’ve been struggling to keep everything organized, especially with kids’ activities and schedules. This tool has helped simplify things tremendously. The routines are easy to follow, and I love how everything is explained in such clear, understandable language. It’s really taken the decision fatigue out of my day. However, I do wish there were a few more advanced templates for families with older children. But overall, it’s been such a great help, and I feel much more in control now.
Very good tool
If you're struggling with your current routine or lack thereof, give this a try! It’s built specifically around ai support for families like ours.
A lifesaver for busy parents who want practical systems without the fuss. We've never felt so organized!
This has saved me hours!
This is perfect for families of all shapes and sizes! The flexible ideas work great regardless of your child's age or your own personal parenting style.
We've found it works great for different ages in our family.
Finally, peace of mind.
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Built specifically around family organization, it really shows in its features.
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Organized bliss
I really love how easy this is to use! As a parent who works from home and has a lot on my plate, the last thing I need is something complicated. This system is simple and straight to the point. I can’t emphasize enough how much it’s reduced the chaos in my home. My kids are more organized, I’m more organized, and we’re all feeling more confident in our routines. The best part is that I don’t have to micromanage everything, which is a huge relief. One thing I would say is that it would be great to have a bit more customization options to make it more personalized for my family. But overall, I’m super happy with how it’s working for us.
Caregivers will find this extremely beneficial too! 🌟
I'm usually wary when things claim they're 'built specifically' but boy does this deliver!! It really feels tailor-made for managing family chores and schedules 🙌🏼
Our homeschooling journey is so much smoother now. The AI support has made organizing our daily routine effortless.
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No complicated tech here - just practical organization systems designed specifically around AI support for family routines. Perfect for parents like me who aren't exactly tech-savvy!