SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit is amazing! The guides on pet nutrition and behavior have really opened my eyes - I feel like I understand my pets better now. They seem healthier and happier too which makes me one satisfied customer.
❤️❤️❤️❤️❤️
good
Loving this digital download! Easy to access anytime, anywhere. My dog's digestion seems better already 👍👍👍👍👍
nice
fascinating
Love this toolkit, so much clarity in pet feeding👍
quite nice
As an experienced cat parent who's seen too many conflicting advice online, this toolkit is exactly what I needed! The eBooks are incredibly detailed yet easy to understand - especially liked 'Understanding Pet Food Ingredients'. Now I feel more informed about what goes into my kitty's meals
Just downloaded this digital bundle and wow, it's amazing! It has everything you need to understand pet nutrition. I've been a dog mom for years but always struggled with feeding schedules and deciphering food labels. The guides in this toolkit are clear, concise, and super helpful. My favorite is the 'Feeding Your Pup by Age' guide - such a lifesaver!
🐶🐶🐶🐶🐶
Feeding schedules are no longer a hassle. Great resources in here.
The eBooks included are incredibly detailed - especially loved 'Navigating Human Food for Your Pup'. It’s made mealtime a breeze.
Digestion improved with the high-protein diet info🐾🐾
So glad I got this! The checklist for dogs with sensitive stomachs really helped improve my dog's digestion 👏.
No more label confusion, thank goodness.
Loving the Mindful Feeding Toolkit! As a rescue adopter, it was tough knowing what to feed my new fur baby. This bundle helped me build confidence in my daily feeding decisions without any stress or guilt. Plus, the checklists like 'Pet Feeding Schedule Made Simple' save so much time
Digital download is super convenient 👍
great!
helpful
The checklists are super handy, especially the one for dogs with sensitive stomachs.
Perfect for my kitten and older dog. Accessible anytime
I really like the bundle and the information it provides. The guides are clear and practical, especially for first-time pet owners like me. However, I found some of the tips a little too general for my picky eater. It would be nice to have more specific guidance for unique pet feeding challenges. Still, overall, it’s a great resource for building confidence in pet care.
recommend
Saves time and worry with clear guides.