SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle is a life-saver for busy families like ours. We've got dogs and cats of different ages, each with their own dietary needs. The practical guides have been invaluable in helping us understand what they need at each stage of life.
Made feeding my sensitive-stomach dog easier.
I was always confused by pet food labels until I found this toolkit. Now I make informed choices for my furry friends!
Love this toolkit! It's my go-to guide for feeding my pets. The checklists are super handy and save me so much time 😍
Pet nutrition made simple, finally!
Loving how comprehensive yet easy-to-understand these resources are! From practical guides about age-specific feeding needs to in-depth ebooks on high-protein diets - everything works together perfectly without overwhelming you.
This isn't just generic advice; it’s practical and easy to follow – exactly what I needed as a busy pet parent 👍
nice
I adopted a rescue dog who was a picky eater; it used to be such a struggle at mealtime 😔 But now? Thanks to the tips from 'Mastering Mealtime', we're both enjoying his meals without any fuss! Big thumbs up 👍
Makes feeding decisions so much easier.
No more confusion about what to feed my pets. 👍
Saved time with easy checklists.
Bought this as a gift for my friend who recently adopted her first puppy... she absolutely loves it! She says that understanding food labels has become so easy now and she feels more confident about her puppy’s diet than ever before
I've struggled with a picky eater before, but the Mastering Mealtime guide made it so much easier!
Helpful, but a bit overwhelming
As a busy mom with two fur babies, this digital bundle has been a lifesaver. It's helped me confidently make feeding decisions for my pets and the checklists are super handy. My picky eater is now enjoying mealtime more than ever!
Amazing resource for new pet owners like me!
Improved my pup's digestion and overall wellness!
I've always struggled to understand pet food labels, but not anymore! This toolkit has made it so much simpler to decipher what I'm actually feeding my pup. Plus, it's nice to have access to safe treat suggestions that both of my dogs love.
worthwhile
fluffy!
This is perfect for new pet parents like myself. No more guesswork or stress about what to feed my pup 🙌.
Perfect guidance for our new rescue dog.
The eBooks in this bundle are incredibly detailed, helped me understand the nutritional differences between dogs and cats 🐶🐱🐶🐱🐶🐱
Life-saver for my picky eater! 😺