SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The eBooks are easy-to-read with relatable examples which have given me additional insights into feline depression. This resource isn’t generic; it dives deep into the topic making it easier to respond confidently to emotional changes in my pet.
So insightful! 🐱💬
Love the instant download! I was able to use it right away 👍
Reduced guesswork in pet stress
Used the depression spotting guide from this toolkit on my feline friend—it's easy to read and very practical. Noticed some changes in his behavior early enough, managed to make him feel safe again 😺
checklist's a quick reference gem.
This bundle really helped create a calmer home environment for us all. No more guessing games about what our pets are feeling!
practical
this toolkit is a lifesaver! it made me feel more confident about reading my pet’s behavior.
Love this toolkit! Helped me understand my cat's stress better.
Love this digital bundle! Helped me spot early signs of stress in my cat. Feel more confident understanding her behavior now.🐱
Instant download, immediate relief for kitty!
Just got the digital toolkit for pet stress and it's a lifesaver! The checklist is so handy, I spotted some signs of distress in my cat before things got worse. Now we're both happier at home 😺
Love this toolkit! Helped me understand my cat's behavior better, and now she seems happier.🐾
Really helpful toolkit! My cat's behavior was worrying me and this guide helped me understand what she might be going through. Wish the ebook had more pictures though, just a personal preference 😺
Understanding pet stress made easy
For anyone noticing changes in their pet’s mood – get this! It’s not generic; focuses only on emotional distress which is what we need.
This bundle is a lifesaver. It helped create a calmer home environment for me and my pets.
Instant access, pet stress sorted 👌
This bundle is a lifesaver. Noticed my kitty was off her game, used the guides to understand what was happening. Less guesswork now when dealing with pet stress - feeling much more confident!
Love this toolkit! Spotted early signs of my cat's stress, now she's happier and calmer.
Pets happier, home calmer 🏠
The practical checklist combined with detailed reading is really helpful for quick action.
Love this digital toolkit! It's helped me understand my cat's behavior so much better. I can now spot early signs of distress and respond confidently. No more guesswork for me, just a calmer and happier home environment 😻
The guides are so informative - learned loads about pet stress. Plus the format works on mobile and printouts.