SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The AI assistance in meal planning is simply superb!
Everything's so organized now.
Truly inspiring! 🙌
No more last-minute trips to the store - this thing keeps track of what I need ahead of time!
Honestly, it's changed how I approach cooking entirely - less stress, more enjoyment 🙌
💕
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No more wasted food or last-minute takeaways! All because of these ai-assisted recipes and smart grocery planning 👏👏👏
I’ve been saving a ton of time on meal prep, and I still get to eat delicious, healthy meals. It’s like magic!
genius 👌
AI-powered family meal planning is EVERYTHING. We’re all eating the same thing, and no one’s left out. Even my picky eater is happy!
The grocery list feature is a dream come true. Everything is categorized, so no more wandering around the store trying to remember what I need. I actually look forward to grocery shopping now.
love this toolkit!
the grocery planning feature is amazing!
It’s wild how fast I can put together a meal plan now. I never would’ve thought AI could make cooking and grocery planning this easy.
This thing has revolutionized my kitchen routine.
This toolkit has completely transformed the way I approach meal planning! I can now prep a week's worth of meals and shopping lists in minutes. 🙌 It saves me so much time and takes the stress out of dinner decisions. Definitely recommend for anyone feeling overwhelmed in the kitchen.
Effective guides, but missing some advanced tips.
I appreciate SO MUCH 🙏
I love how the AI learns your preferences and suggests recipes that fit your style. It’s like having a personal assistant who’s always got my back in the kitchen.
My family loves all the new dishes I've been making!
As a beginner in the kitchen, I was so nervous, but the beginner-friendly recipes are easy to follow and come out amazing every time. No stress at all!
I love how it helps me reduce food waste by suggesting leftover meal ideas that are actually tasty. Who knew I could turn last night's dinner into something completely new and delicious?
The content is great, though I think some sections could be expanded a bit more.