SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From classic flavors to bold, unexpected combinations, the variety keeps things exciting. I never feel stuck making the same drink twice.
Deliciously inspiring
I didn’t expect to learn so much about chocolate origins and pairing ideas. The educational touch adds depth without feeling heavy.
Wow. Just wow
The checklists are my favorite part. They keep me organized and confident when I’m trying something new. It feels like a safety net for creativity.
Sweet success every time.
these books make creating gourmet hot chocolates at home so simple even i can do it...and trust me that’s saying something 🤣
This bundle reignited my love for homemade drinks. Instead of grabbing something pre-made, I now look forward to crafting my own cup. It’s become a calming ritual.
Truly delightful
The presentation tips alone are worth it. My mugs look café-worthy now, complete with thoughtful garnishes and silky finishes.
i've tried many other recipe collections before but none compare to this one – every single recipe is spot on 👍
Every section feels thoughtfully curated. The progression from basics to advanced techniques is smooth and motivating.
Total indulgence. 😍🍫
I’ve always struggled with achieving that velvety texture, but the explanations here finally made it click. My drinks taste richer and more balanced than ever before.
The creativity encouraged in these guides is refreshing. Instead of rigid rules, there’s an emphasis on exploration and flavor harmony. That freedom makes the experience so enjoyable.
This product really took my love for hot chocolate to another level! Each guide offers unique and flavorful recipes that anyone would enjoy.
Beyond expectations
This has become my go-to reference whenever I want to impress guests or treat myself. The variations feel endless and exciting
The structure is clear, yet never boring. I found myself reading sections just for fun, even when I wasn’t planning to cook.
Pure magic in print
I appreciate the thoughtful organization. It makes experimenting stress-free and fun instead of chaotic.
If you're serious about mastering the art of making decadent cocoa drinks at home then you need this pack in your life!
I’ve tried many recipe collections before, but this one stands out for its depth and creativity. The techniques are explained thoroughly, giving me confidence to adapt and personalize each drink. I’ve even started blending my own chocolate ratios and playing with infused creams. The educational insights make me feel like I truly understand what I’m doing instead of just following instructions. It’s rewarding in a way I didn’t anticipate.
Sweet little masterpiece
The flavor pairing suggestions opened my eyes. I never would have thought to combine certain spices and chocolates, yet they work beautifully.