SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally found a diet that doesn’t feel restrictive. It's perfect.
Tasty low-calorie meals that keep me full? Yes please! 😋
Love it! Would be even better with more dessert options.
Easy meal planning, no stress!
Great resource for beginners like me. Highly recommend!
This toolkit has been so helpful in my weight loss journey. I can now prepare meals that are healthy, low in calories, and don’t take forever to cook. The best part is I don’t feel like I’m missing out on flavor! The meals are full of variety and truly satisfying.
No more stress about what to eat - thank you!
If you're new to meal planning or just need extra help sticking to your plan then look no further - This toolkit has got you covered!
I was new to meal planning but these guides have made it simple to follow. Plus, the food tastes amazing - who knew low-calorie could be so good?
nice.
Wow, this toolkit is a lifesaver! Its simplicity makes meal planning so much easier. I have been able to stay on track with my low-calorie goals without feeling overwhelmed. 😊
Felt full and happy with the low-calorie meals!
Dieting has never tasted so good thanks to this digital bundle of guides, eBooks, and checklists 😋
The meals are delicious and satisfying, not feeling deprived at all.
This is ideal for beginners like me who need help with meal planning.
Love the easy to follow guides, made meal planning a breeze!
I'm a busy person and this toolkit fits perfectly into my lifestyle. Quick, healthy meal ideas that don't require hours in the kitchen? Yes please!
Finally found a simple way to plan healthy meals - thank you!
A balanced approach to eating better without compromising taste - love it!
Sticking to a low-calorie diet was always hard for me before, but this toolkit has made it much easier. I finally have a system in place that works with my lifestyle. The meals are flavorful, and I feel full after eating, which is a huge win!
Made my dieting journey so much easier...
This toolkit makes low-calorie eating enjoyable, not restrictive. 😊
The checklists in this bundle are fantastic for keeping you focused on your low-calorie goals. They're very practical and I use them every day.
The checklists help keep me on track without feeling overwhelmed.
Never thought I'd find a guide that makes low-calorie eating satisfying but here we are! This toolkit has changed my perspective completely.