SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My friends gifted me this digital bundle last month and since then my kitchen skills have improved tremendously :D The waffles guide especially has helped me create some wow-worthy dishes that even surprised myself lol
Pancakes turned out great thanks to flipping fantastic: easy guide.
Cooking isn't intimidating anymore thanks to this pack. The step-by-step instructions are super clear and helpful.
No more boring breakfasts for me thanks to this fantastic pack...French toast made simple indeed!
Just downloaded this cozy breakfast pack and I'm loving it already! The French toast guide is so simple, even for a beginner like me. Can't wait to try the waffle recipes next
The whole family enjoys the diverse range of comforting breakfasts.
Rice pudding recipe? Yes please!
The comfort breakfast pack has made my mornings so much easier. Everything is laid out step by step, and the pancakes come out perfect every time!
Easy guides, but I wanted more savory options.
Gifting this bundle to friends who need kitchen inspiration
I've been using this digital bundle for about a week now, and it's honestly such an upgrade. The rice pudding recipe? Divine! It feels like I'm treating myself to something special every morning.
This 5-in-1 bundle of comfort breakfast recipes is incredible. I love how diverse yet straightforward all the guides are - they make cooking fun again!
French toast guide is a gem.
Love this bundle! It's made my mornings so much better with easy and delicious breakfast recipes.
The french toast guide is fantastic, it's simple yet the result is fluffy and yummy.
Mornings are brighter with these recipes.
I'm not a pro in the kitchen but these guides are user-friendly, I've been making perfect pancakes ever since!
waffles that truly wow 👏👏
This pack has truly warmed up my mornings, especially with its wow-worthy waffles recipe.
cozy mornings guaranteed with this pack.
This helped more than I expected.
I bought this hoping to bring a little more comfort into rushed weekday mornings, and it delivered. The French toast guide is especially approachable. My only small complaint is that some recipes lean toward the sweeter side, so I had to adjust seasoning for my taste. Still very worthwhile.
worth every penny, highly recommend it.
Bought it as a gift for my friend who loves cooking; they were thrilled about how varied and straightforward the recipes are.
The step-by-step structure is reassuring, especially for someone easing back into cooking. Pancakes turned out fluffy every time. That said, a few sections felt slightly padded with extra explanations I didn’t really need.