SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the AI support!
As a busy dad with two kids and a full-time job, staying on top of everything is a real challenge. This toolkit has made my life so much easier. I can input all our family’s commitments into the system, and it generates a clear, easy-to-follow plan for the day. The AI scheduling support is fantastic, and it makes adjustments when things come up unexpectedly.
Simplifies everything
i can’t emphasize enough how much this toolkit has helped me in coordinating our family activities - it’s truly a godsend!
Big fan! 😊
I've tried other tools before that promised structure without rigidity - they didn't deliver like this one does. The actionable guides are clear, concise, and can be put into practice right away.
the actionable guides are a total win for me—they’re so easy to use and understand 📚
Excellent!
The actionable guides, checklists, and frameworks are such a bonus! You can use them immediately which makes life much easier.
The digital bundle is thoughtfully designed, helping us manage work, school, travel with ease. Highly recommended!
I’ve been using it for a couple of weeks, and it’s helped me stay more organized than ever. The AI scheduling is by far the best feature. It’s easy to input everything and then just follow the plan without worrying about last-minute changes. The checklists are very useful and give me a clear way to stay on track. I love that it doesn’t overwhelm me with too many features. It’s simple, but effective. I do think it could use some improvements in terms of integration with other tools, but overall it’s been a solid addition to our routine. It’s a fantastic tool for busy families who need help staying organized, but it’s not perfect.
Helps me stay on track
the fact that it’s flexible enough to accommodate different routines means everyone gets catered for equally – no one feels left out or less important
this one’s been a big help when managing different routines within my fam
It's perfect whether you’re juggling work, school or daily home life. The systems are easy-to-follow that fit real family schedules.
Huge help
finally something that fits into my lifestyle without feeling rigid or complicated
What a thoughtful design! Really helps modern families stay connected.
Total win
It's not just a tool, it’s almost like having an extra pair of hands helping you plan and coordinate everything.
As busy parents, we appreciate the structure this tool provides. It's not rigid and adapts well to our hectic schedule.
If there's something designed for busy parents in mind - THIS IS IT! Not only does it help coordinate everything from work to travel plans; the AI-driven strategies make things so much simpler.
So intuitive
i was skeptical about ai at first but trust me it’s very user-friendly here and doesn’t feel overwhelming at all!
the guides are simple yet effective—helped us plan smarter than before