SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Absolutely adore the 'Find Your Calm at Home' resource, it's taught me how to design my space for tranquility. So helpful!
Finally found something that helps me unwind after long days at work. Highly recommend!
ok
This step-by-step guide has proven techniques that really work to quiet your mind...it's just what i needed...
Useful, though a bit repetitive
This is a must-have for anyone seeking tranquility within their own space. The practical tips are fantastic!
it's like calm in a digital bundle 🌸🌸🌸
This digital bundle is absolutely fantastic! The resources provided are practical and actionable, making them easy to incorporate into day-to-day life for long-term relaxation benefits. Plus being able to access it from any device anytime anywhere when I need some calm during my hectic days? Priceless!
I've tried many relaxation methods before but this one stands out for its focus on creating calm in your personal space. It's like having an oasis of tranquility right at home 🏡😊 With these tools, I can unwind anytime, anywhere as they are accessible from any device 👌 Plus, the small daily habits suggested are so doable even with my hectic schedule!
useful
Love the easy guides, made my home a calm oasis
awesome!
As someone who struggles with anxiety, having these resources right on my device has been such a blessing.
soothing
Even as someone who struggles with finding time for self-care, the small daily habits suggested by this kit fit seamlessly into my routine.
I absolutely love the calming aspects of this kit. The guide on mind relaxation is fantastic, and I’ve used it every day. However, I wish there were more specific examples or case studies to make it feel even more personalized. The checklist is very useful, though some of the tips seem a bit repetitive. Still, it’s a great addition to my home wellness routine, and it has helped me unwind after stressful days
worthwhile
Easy steps to a peaceful home.
effective
awesome
This kit is a must-have for busy people
This has been a lifesaver for my stress levels. Simple habits that actually work!
great👍
A unique resource indeed for fostering an environment of ease.