SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aspersen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aspersen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve been using this AI-powered system for a few weeks now, and it has truly transformed my beauty routine. I love how the AI adapts to my specific skin needs and even suggests adjustments as my skin changes over time. The daily checklists are simple yet effective, and I feel like they actually help me stay consistent with my skincare. What I really appreciate is that the AI breaks down my routine into manageable, repeatable steps. It’s so much easier than trying to remember every little detail on my own. The best part is how the AI suggests personalized beauty tips based on my routine and progress. I’m not just following generic advice; it feels like the system truly understands my skin. I can see visible improvements, and it has made me more mindful of what my skin really needs. The beauty match feature was especially helpful when I was struggling to find the right products. I now have a tailored routine that I know will work. Overall, I’m really impressed and feel more confident in my skincare routine. This AI system is a game-changer, and I would definitely recommend it to anyone looking to simplify and improve their beauty routine.
I can see real results, and the routine is easy to follow. But, there are occasions where the system suggests changes that don’t always fit my current skin needs. It’s almost like the AI doesn’t fully account for minor changes in my routine. Overall though, it’s pretty effective!
This AI-assisted skincare routine is the best thing I've ever done for my skin, hands down!
🌟🌟🌟🌟🌟
I've never felt more confident in my skin.
The AI has been super helpful in building a routine. However, I did find myself wanting a bit more personalization at times. Some days, the prompts just didn’t feel that useful, and I wish it had more advanced tips for my skin type.
Before this, I was overwhelmed by the endless skincare choices. But now, I’ve got a tailored routine that evolves as my skin changes – feels like I’m finally doing it right.
I'm impressed
stellar
I can finally track my skin improvements with real data! The AI helps me adjust when needed and keeps my routine evolving as my needs change. It's such a time-saver!
AI helps me make decisions faster—whether it’s skincare or haircare. The checklist keeps me organized and saves me SO much time in the morning.
fabulous
After using this for a couple of weeks, I’m satisfied with the results. My skin is smoother, and I appreciate how the AI adapts to my needs. However, I do wish the process was a bit quicker. Sometimes the checklists feel a little long for my busy days.
🥳
The product is helpful, but the AI could be more intuitive at times. I feel like it occasionally misses some of my skin’s real-time needs.
I'm so impressed with how much this kit understands my skin needs. Totally worth it.
splendid
effective
Honestly, I’m amazed at how tailored this system feels. I love that the routine evolves with my changing needs. It’s been a huge relief not to worry about the endless trial-and-error process anymore.
This bundle is perfect for anyone who wants to simplify their beauty routine. The prompts are actionable, and the AI helps me stay consistent without any stress.
Great, but needs simpler steps.
Overall, this system works well. It tracks my progress and gives me solid skincare tips, but it sometimes suggests things I already know. Still, it’s been an invaluable tool in maintaining consistency.
amazing
The anti-aging tips have been so helpful. I’ve been using them for a few weeks now and I’m already seeing a difference! AI makes it easy to stay on track.
nice!